KUALA LUMPUR, June 13 — The Employees Provident Fund (EPF) offices and service counters nationwide will remain closed during the extension of the full Movement Control Order (MCO3.0) from June 15 to 28 to curb the spread of COVID-19.
Accordingly, all prior Janji Temu Online (JTO) appointments will be cancelled with immediate effect, the pension fund said in a statement today.
“Members are required to reschedule their visits to a later date via the JTO facility after the total lockdown period is over, if there is a need to be present at EPF branches in person.
“Appointments for age 50, 55, 60 and incapacitation withdrawal applications will be given priority when the EPF offices and service counters are back in operation,” it said.
EPF branches will contact members, that have applied for withdrawals or are awaiting payment via payment order (PO) and banker’s cheque, to arrange for the PO pick up or to complete the transaction at the branch selected by them.
Withdrawal application transactions for housing, age 50, 55 and 60 can be done through online transactions via i-Akaun.
However, the EPF said the thumb print verification process to complete the online transaction can only be done once offices and service counters are back in operation.
Members can also call 03-8922 6000 or refer to the website at www.kwsp.gov.my for further clarification and contact 03-8922 4848 on i-Sinar.