KUALA LUMPUR, April 7 — The General Insurance Association of Malaysia (PIAM) member companies have pledged RM2 million as a contribution to the insurance industry’s RM8 million COVID-19 Test Fund (CTF).
In a statement today, it said this is part of the industry’s effort to help affected rakyat cope with the immediate health effects of the coronavirus and the subsequent economic consequences.
“It will also enable more Malaysians to undergo the test to help contain the virus outbreak,” it said.
While some insurance companies are temporarily closing the operation of their branch offices and shortening their opening hours following the Movement Control Order (MCO), PIAM said its member companies remained committed to providing essential services to their customers in a safe manner.
“Insurers continue to issue guarantee letters, process claims and renew policies during this period.”
In addition, it said some member companies are offering extra coverage for COVID-19 for their customers at no additional costs, while some waived certain medical policies exclusion and there are also insurers who are allowing the cancellation of travel insurance with the full refund of premiums.
PIAM said during this challenging period, its member companies would work with affected consumers to review the financial impact faced by them.
For motorists requiring immediate roadside assistance whether resulting from a road accident or a breakdown, PIAM said they could contact the 24/7 helpline, Accident Assist Call Centre (AACC), by dialling 15-500.
“Consumers are reminded that all motor insurance must be kept valid during the MCO period. For renewal of motor insurance, consumers should use online platforms to do so,” it said.