PUTRAJAYA, Aug 13 — Demand for problem-solving, communication and digital skills will lead to the creation of new jobs across all tourism sub-sectors in Malaysia, said Chief Statistician Datuk Seri Dr Mohd Uzir Mahidin.
He said this was the finding from the Environmental Scan for The Tourism Sector in Malaysia survey conducted by the Institute of Labour Market Information and Analysis (ILMIA), which was used as part of the “early information system” to identify new industry trends emerging in the tourism sector.
“The experience and demand from tourists, who are the customers in the tourism industry, have changed in tandem with technological advancement.
“So, customer demand has also risen and operators need technologically skilled workers capable of responding to requests made by technology-savvy clients,” he said.
Speaking at the launch of the Conference on Future of Work For Tourism Sector in Malaysia (Post COVID-19) here yesterday, Mohd Uzir said new automation and digital technology had changed the true nature of various types of jobs in the tourism sector.
For example, he said, Internet of Things (IoT) was being adopted to make jobs in the tourism and hospitality sectors easier.
“As a result, technological change has reduced work requirements involving routine mechanisation and increased demand for highly skilled technical and analytical jobs.
“This also increases the demand for cognitive, social and emotional skills to solve complex problems, as well as the need for teamwork and human interaction,” he said.