KUALA LUMPUR, April 11 – Malaysian businesses can benefit from the immense potential of artificial intelligence (AI) by establishing comprehensive upskilling programmes and adopting advanced generative AI solutions, said Google’s global head of government affairs and public policy Karan Bhatia.
By doing so, they can position themselves as leaders in technology and drive economic growth, he said, adding that what makes generative AI different from other forms of AI that were introduced previously is user-friendliness, in terms of helping to solve everyday problems in people’s personal or professional lives.
People can use everyday language to interact with a generative AI chatbot or virtual agent as well as get it to answer questions, create content, produce images, and summarise documents, including conversations, stories, videos, and music.
“Even better, a single generative AI platform can deliver solutions for multiple use cases, creating a network effect.
“As the number of users and applications increases, the model is exposed to more data and becomes increasingly accurate and useful which in turn, encourages more users and, in a way, AI has the full potential to boost productivity and innovation in both the public and private sectors,” he said.
Karan said as a technology giant, Google is actively working with the leading businesses in Malaysia to adopt the latest technology in AI from Google Cloud.
For example, he said Maxis Bhd is leveraging Google Cloud’s enterprise-grade generative AI capabilities to unlock its data’s full potential, while Gamuda Bhd is embracing digitalisation and generative AI to drive innovation across its operations.
Bank Muamalat Malaysia Bhd, on the other hand, is tapping into Google Cloud’s capabilities in modern infrastructure, security, data analytics, and generative AI to enhance its operational efficiencies and customer experience.
Recently, Google announced an initiative to equip Malaysian youth with future-ready skills focused on AI and enhance public service delivery with the help of cloud-native, AI-driven productivity tools, a move aligned with Malaysia’s MADANI Economy framework.
The initiative involves collaboration with the Ministry of Higher Education (MOHE) to upskill local youth from diverse backgrounds by providing 161 public universities, polytechnics, and community colleges in Malaysia with up to 500 Google Career Certificate scholarships each until the end of 2024.
